I am sharing a story with you about some incidents that happened recently. You will either laugh or think I’m crazy after you read it, but it gives some insight to the way I think.
I have Fibromyalgia and chronic pain, so I can’t stand and cook for very long. I’ve had three spine surgeries and my back can’t handle a lot of standing. So, sometimes my husband or I will go grab breakfast from the nearby McDonald’s.
I know fast food isn’t a very good choice, but it’s quick and easy. I love eggs, so I get the Deluxe Breakfast. I don’t eat the English muffin or the pancakes, though; I throw them away.
Every time I opened the tray, the eggs were burnt. I started asking them to please give me eggs that weren’t burnt, but still they were burnt. I ended up cutting off the burnt spots, but sometimes the eggs were so bad, I just threw all of them away.
One time, my husband asked them to cook the eggs properly. The manager was rude, and told my husband that they weren’t allowed to “under cook” the eggs.
I sent an email to the owner of the local McDonald’s, explaining what the problem was. I said that I was not asking for free food or a refund, I only wanted eggs that were cooked properly.
I received an email back from the district manager telling me that health code does not allow them to under cook the eggs. I was angry at that response. I replied that I wasn’t asking them to under cook the eggs, I just didn’t want them OVER-cooked. I also said that none of the other McDonald’s served burnt eggs, so why was it so difficult for this McDonald’s to cook them properly?
The manager practically ignored my complaint, so the next two times I ordered eggs, I took pictures of them and sent them to her.
The manager wrote me back and said that she would take care of it. She also thanked me for bringing it to her attention. I guess she didn’t believe that the eggs were as bad as they were until I sent pictures.
I told my brother about the eggs and my email exchanges and he cracked up laughing. He mocked me, saying, “The eggs are burnt every day, but I refuse to stop going there. I’m going to keep ordering them, so make them right.” That made me laugh, because if you think about it, the whole thing was absurd. I should have just gone somewhere else, but McDonald’s is close to my house, inexpensive, and I enjoy the breakfast when it’s cooked properly.
I have been back to McDonald’s for breakfast several times since my email exchange with the owner and manager and guess what? The eggs are perfect every time.